Frequently Asked Questions
When will I receive my order?
We do our best to prepare your package as quickly as possible. The process takes 2 to 4 business days.
Us and international orders : 2 - 4 weeks delivery
Where I can track my order!
You can track your order on your track page.
There's a product missing from my order.
If you have ordered several products, it is normal that they do not arrive in the same package. Indeed, we have several warehouses due to the high demand. Don't panic your next parcels will arrive soon.
Can I cancel or change my order?
After 12 hours we can no longer modify or cancel your order. If you contact us before, you can cancel or modify it!
What if I am not home for my delivery?
If you are not at home, the package will be dropped off at your door. If the parcel has not arrived yet, you will need your post office.
Do you deliver all over the world?
We deliver all over the world!
Where can I contact Couple Matching?
You can contact us at firstname.lastname@example.org or send us a message on our contact page.
Can i cumulate discount codes ?
No. Except in exceptional cases, we only accept one discount code per order.
How I ask for a refund
You can contact us at email@example.com
Where do your products come from?
We have several warehouses located in asia (china, japan, thailand & korean). High quality products to satisfy you.